FaxBack Announces New Workflow Integration Suite

Helps Manage the Flow of Faxes with Flexible, Paperless Option

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TIGARD, Oregon. - January 13, 2003 - FaxBack® Inc., a leading provider of NET SatisFAXtion fax server software and fax-on-demand technology, today announced its Workflow Integration Suite, an add-option for its popular NET SatisFAXtion product line.

The Workflow Integration Suite helps companies manage the flow of incoming faxes by providing a flexible, paperless option to automatically store faxes as TIFF images or PDF documents. Storing faxes electronically improves security and auditing capabilities and controls data by eliminating paper files that can be lost or altered. In addition, exported faxes can be used with popular document management applications such as PC Docs, FileNet, DocLink and LaserFiche to further streamline the flow of information.

"NET SatisFAXtion’s Workflow Integration Suite further helps eliminate the paper intensive portion of any sized company’s FAX processes to increase staff productivity, improve customer service and eliminate the unnecessary costs of filing documents," said Art King, CEO of FaxBack, Inc. "The overwhelming demand for information integration and workflow has dramatically increased as many IT departments are under increasing pressure to streamline communication strategies while reducing costs.”

Key Workflow Features

PDF Document Conversion. NET SatisFAXtion’s PDF Convert feature allows companies to take advantage of the universally popular Acrobat Portable Document Format (PDF). The module works by automatically converting incoming faxes directly to a PDF file format. With it, email users receive inbound fax images as PDF files directly to their Microsoft Outlook, Lotus Notes or any SMTP Internet mail client inbox. From any email inbox, incoming faxes appear as PDF files, which can be easily opened across a broad range of hardware and software, and appear just like the original file.

PDF Exporting & Archiving. The fax export feature supports exporting faxes as PDF or TIF files for off-server archiving or importing into workflow or document management systems. This allows virtually any computing environment to manage and control network-based information across a variety of platforms, applications, databases, networks and even geographic locations.

DID Export. Another unique feature of NET SatisFAXtion’s Workflow Integration suite is the ability to export faxes to administrator-defined, dedicated directories based on the DID routing address of the incoming fax. Upon arrival, the NET SatisFAXtion server can be easily configured to auto-route a fax to a specific network directory.

Port Export. Every NET SatisFAXtion fax server is designed to handle anywhere from 2 up to 96 ports of fax per fax server. Companies can export faxes based on the fax port it was received on. Administrator-defined directories can be easily set-up where incoming faxes can be auto-routed based on the port they arrived on.

Partial Fax Export. This is a useful feature for environments that handle high-volume inbound fax. It allows administrators to export specific types of faxes. For example, faxes that had an error or were missing pages – to a separate, dedicated directory.

Custom Export File Names. Incoming faxes can be assigned customized, unique file names for quick searching and retrieval or to meet your workflow application’s file requirements.

Exporting Fax Header Information. A critical component for most workflow and document management applications is being able to imprint the received date and time on electronic fax images. NET SatisFAXtion Workflow Integration suite automatically adds an additional header to every fax image that includes the date and time the fax was received, the file name and the number of pages.

Autoprint Exported Images. The Workflow Integration suite supports automatic printing of exported fax images and/or log files to any administrator-specified network printer.

Export Page Splitting. A NET SatisFAXtion fax server supports page splitting of exported multiple page images (saves each page to a separate file). Each time a multiple page is exported a separate file is created for each page instead of a single multiple page file. The exported image file names are indexed with the page number.

Availability The Workflow Integration Suite for NET SatisFAXtion is available immediately from FaxBack and FaxBack’s authorized resellers.

About FaxBack:
With over 25 years in the fax industry, FaxBack is leading the charge in reliable VoIP fax solutions for both business and carrier applications. FaxBack’s innovative VoIP fax solutions are a result of the tight integration of its class-leading fax drivers and software technologies enabling comprehensive fax solutions for small business applications, mission-critical enterprise fax deployments, and high-demand, high-density carrier grade fax operations. FaxBack’s complete, cost effective and award-winning line of NET SatisFAXtion fax server products are flexible, easy-to-use and fully integrate with back-office business applications, IP-PBX’s, virtualized cloud topologies and more.