FaxBack Adds Interactive Voice Response Technology to Active Server Pages

Messaging Company Allows ASP Applications to Have Telephone Access

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TIGARD, Oregon. - September 12, 2000 - FaxBack® Inc., the world market leader in FaxBack brand fax-on-demand technology and a leader in network fax messaging solutions, today announced that developers can easily add interactive voice response technology to Active Server powered Web pages to allow telephone callers to quickly access information stored in legacy databases. Using FaxBack's Active Server Page (ASP) integration technology, developers can add interactive voice response functionality to work with Active Server Pages and legacy databases to create and run powerful web-based business applications.

"Savvy developers know that their success depends on their ability to communicate with customers," said Jim Mueller, president at FaxBack, Inc. "Businesses can easily add IVR functionality to information that has already been created and stored in legacy databases and is available to web site visitors via Active Server Pages. FaxBack's IVR integration lets you meet the expanding need to give your customers the kind of information they want, when they want it - with the convenience of the ubiquitous telephone. Telephone callers listen to the status of their accounts, place orders, confirm shipment of goods, pay invoices and have a record of their activities automatically faxed by simply entering a fax number via their touch-tone telephone."

Developers can easily interface with Active Server Pages to build custom IVR applications that tightly integrate with Active Server powered web pages and legacy databases. Organizations can automatically deliver personalized, dynamic information from legacy databases via interactive voice response or as a fax from their web site:

• Banks can provide account balances, 401K account information, and current loan rates.
• Colleges can offer course availability, student credit information and schedule information. Students can register by telephone, enter a student identification number and have course schedules, transcripts or course credits faxed.

About FaxBack, Interactive Voice Response Technology From a touch-tone telephone or fax machine, customers, prospects and associates follow a series of voice-prompted menus or "call paths" to access a catalog of documents, make selections and have them delivered to their fax machine within seconds. FaxBack blends automated voice response with fax server technology to provide an information delivery solution that runs 24 hours a day, 7 days a week.

About FaxBack:
With over 25 years in the fax industry, FaxBack is leading the charge in reliable VoIP fax solutions for both business and carrier applications. FaxBack’s innovative VoIP fax solutions are a result of the tight integration of its class-leading fax drivers and software technologies enabling comprehensive fax solutions for small business applications, mission-critical enterprise fax deployments, and high-demand, high-density carrier grade fax operations. FaxBack’s complete, cost effective and award-winning line of NET SatisFAXtion fax server products are flexible, easy-to-use and fully integrate with back-office business applications, IP-PBX’s, virtualized cloud topologies and more.