Support Home

1. Need fast answers? Check the KNOWLEDGE BASE to answer any questions.
2. Need a manual or user guide? See our DOCUMENTATION page.
3. Want to talk to someone? Feel free to CALL or EMAIL, we're here to help!


Knowledge Base

Your easy, fast solution for all your questions.
Search the Knowledge Baseoff-site link

Documentation

User manuals, quick-start guides, and more.
Search Documentationoff-site link

 


Contact Support

To receive customer support, you must have a current support agreement.

Standard Support

Hours:  Monday - Friday 6:30 a.m. - 5 p.m. (PST)
Phone:  +1.503.597.5360
Email:  support@faxback.com

Have your Server ID available. Please have access to the computer with the affected application. Indicate which client, server application or component is at issue. Provide a description of the problem, including any error message/codes.

 

24 x 7 Support

Phone:  +1.503.597.5360

For around the clock, 24 x 7 support customers only. Enter your Server ID and a technical engineer will contact you within 30 minutes.

 

Trialware Support

Contact your sales representative to receive a trialware support pass or extension.

Phone:  800.329.2225 or +1.503.597.5350
Email:  info@faxback.com
Hours:  Monday - Friday 7:00 a.m. - 4 p.m. (PST)