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ECS Realizes Unparalleled ROI with FaxBack's NET SatisFAXtion™

Saving ECS substantial amounts of money on yearly faxing costs

TIGARD, Oregon. - September 12, 2005 - FaxBack, Inc., a premier developer of industry leading fax solutions, today announced Engineering Consulting Services, Ltd. (ECS) selected NET SatisFAXtion™ to play an integral role in their document management strategy. The solution seamlessly integrates with their existing applications and has become vital to everyday business processes.

ECS, a geotechnical, environmental, and construction materials engineering consulting firm, was seeking a better, more streamlined approach to getting information from off-site job locations into their document management system. "Rather than have our techs drive in from job sites to scan and import faxes into our system, we envisioned a process that would eliminate these extra steps and allow people to automatically send job information right from their site," said Robert Holt, CIO at ECS. "We just needed a company that could make that vision a reality."

Using FaxBack's NET SatisFAXtion fax solution, 500 field techs at ECS, are now able to send data directly to their document management application from remote job locations by simply scanning and faxing items such as site drawings, field notes and reports. The fax server receives the call, and automatically routes the information to the network directory specified by the caller. The field tech can now even generate a receipt for the customer while out in the field by calling into the fax server.

ECS employees have come to rely on the NET SatisFAXion system, sending approximately 2000 inbound faxes to their network each week. “NET SatisFAXtion has reduced the amount travel time, costs and execution time spent on inputting data from off-site job locations,” said Holt. “We calculated our return on investment and found that we had a first year’s savings of $234,000!”

About ECS, Ltd.
Founded in 1987, Engineering Consulting Services (ECS) is a group of six diverse consulting firms specializing in the related fields of geotechnical, environmental, and construction materials engineering. Based in Chantilly, Virginia, ECS operates full-service branch offices in the Eastern, Midwest and Southern United States, ranging from Pennsylvania to Illinois and from Texas to Florida. For more information about ECS, please visit

About FaxBack:
With over 25 years in the fax industry, FaxBack is leading the charge in reliable VoIP fax solutions for both business and carrier applications. FaxBack’s innovative VoIP fax solutions are a result of the tight integration of its class-leading fax drivers and software technologies enabling comprehensive fax solutions for small business applications, mission-critical enterprise fax deployments, and high-demand, high-density carrier grade fax operations. FaxBack’s complete, cost effective and award-winning line of NET SatisFAXtion fax server products are flexible, easy-to-use and fully integrate with back-office business applications, IP-PBX’s, virtualized cloud topologies and more.